FiberFirst is a new local internet service provider in Texas that is committed to delivering equal access to best-in-class networks, especially for communities that have been bypassed by other tech companies. Their mission is to provide the best internet to everyone, regardless of where they live. FiberFirst currently provides services in DFW, Georgetown, and Killeen, with plans to expand services to Jarrell, Harker Heights, and Mineral Wells.
FiberFirst Reviews: Discover What Customers Are Saying About This Texas Internet Service Provider
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$100 Amazon card offered during sign up - had to wait 90 days and then claim between 90-120 days. They refuse to answer e-mails, told me I was not within the window (when I clearly was) - just anything to snake out of the gift card. More downtime in first year than previous provider over last several years. I deeply regret switching - they are as trashy as the next.
Worst customer service experience I have ever had. My fiber internet was down for 2 days while I waited for an available technician to replace the modem. The technician NEVER SHOWED UP! After waiting on hold for over an hour I got put on the schedule for that afternoon. Once again, the technician NEVER SHOWED UP. After once again waiting on hold for over an hour, I was told a technician would be out first thing Saturday morning. I even got a call that they were on their way, but for the third time in a row, the technician NEVER SHOWED UP!!!
Highly recommend going with a different provider.
The absolute worst service out there. DO NOT get it. I live in Jarrell TX and have had the service for less than 4 months, and I have had more than 12 outages. Unreal!
There will be UNEXPECTED outages, and they will be long, sometimes days at a time with no solid information as to when it will be resolved. Good luck with your work schedule. I received an email that it would be fixed by 830am today, its 946 and nothing.
System has been down two weeks (no internet). I have called in a couple of times trying to find out status of my issue to learn nothing. Have been told I will call you back but no one calls. System set on auto pay that seems to work great I am still getting billed for NO INTERNET. No one seems to have an answer just stories when will someone at FiberFirst step up take responsibility and start trying to solve customers issues. Best place to start should be customer service.
Takes technicians FOREVER to get around to completing simple tasks.
On three separate occasions I’ve needed to call in to swap my router for a variety of reasons. That part is on me. The part I want to complain about is the amount of time it took for their technicians to simply add the router MAC address to their system so we can actually access the internet. Customer service opened a ticket (because they don’t let you talk to anybody that can actually help you). It was 2 DAYS before a technician contacted me during which time we were without service not to mention the days before while we waited for the router to come in the mail. When they finally did call, I was on the phone with the technician for 5-10 minutes max and it was resolved.
This last time I tried to get ahead of it. I knew the router would be delivered the next day so I called in and asked if they could open a ticket at that time so I could get support around roughly the same time my router arrived, but they couldn’t open the ticket until I had a MAC address. So here I am again waiting with a router and without internet for some person to simply add the MAC address to their allowlist.
Waiting 2 days every time I need 5 minutes of support is ridiculous. I’ve never had this much trouble adding a new router with any other ISP.
I have been waiting for Fiber Internet to be available in my neighborhood, and along came FiberFirst. I was elated to be getting to gig speed at 1/2 my current cost. When I went to setup my account online (installation was scheduled for tomorrow) I didn't have one. I called the number because the chatbot said it couldn't help. 4 times I called and finally got a human. Told them I originally wanted the account number but this was a very poor start to a business relationship and just cancel the order. They need to get their processes worked out in order to successfully compete.
Were scheduled to come out between 2-4 and never showed up.
Called on Tuesday afternoon that I was unable to get any channels on Fiber TV it is now Friday afternoon and still no Fiber TV. Called the call center and completed all of the troubleshooting with no results. I have called several times actually can not recall how many calls and with no results. I am being told that it is not a Fiber First issue that it an issue with the company that provides the TV channels. I could not care less about the company that provides the TV channels I DO NOT pay them I pay Fiber First. On all calls I seem to get a different run around and absolutely zero communication that I do not initiate. I have stated my search for a new provider that will actually care about customer service. And of course it is opening weekend for Football that I will now have to find a local bar that carries the game that I would like to watch.
I was billed for a full month and only had the service 2 1/2 weeks. I tried to set up an account not able, I called waited for a call back heard nothing. I did the chat no help either! my phone is down my service was spotty the first week. so not happy. This is such a scam company. If I could give no stars i would.