FiberFirst

Horrible start with this company after OneSource Communications sold their business to them. There as some issue migrating my bill over to the new company and they disconnected my service. Said I owed two months service to get me to the current cycle. OneSource had my card on file. No communication.
After I payed two months of $140 on 7/11, the took out another $115 just two weeks later on 7/23. My bill has always been the first week of each month. Now in 14 days, they have taken $256 out of my account and have raised my rate?? Absolute joke.

Oh. And just try and get through to customer service. Yeah. Good luck.

A week ago Thursday, I come home from work to learn that we had no internet service. First I called my internet provider's tech support who told me that my account was inactive and that I needed to contact the business office. After a half hour on hold with the business office, I'm told that my account was migrated to Fiber First OVER A MONTH AGO. They said they had sent out notices. I receive my invoices via email, but received no notices separately or with my invoices. I call Fiber First and wait for over a hour when I have to hang up for a prior commitment. Later (very late) I call and reach someone who tells me I was disconnected due to non payment. (I was set up for auto pay with the previous provider.) How could I be disconnected for non-payment when I had no clue I had been migrated?? The representative told me that they had sent me several texts. I told her that hadn't and she started to argue with me. I asked why hadn't they emailed me and she said they didn't have my email address. They didn't get it from my previous provider?? We got it all taken care of and my internet was reconnected moments later.

Just over a week later, Saturday afternoon, our internet goes down. I call tech support and unplug the router and plug it back in per their instructions (which we had done before I called). After that and a few questions, the representative said they would send out a technician. When I asked how soon we could expect the technician, her response was, "The sooner I can finish this ticket, the sooner they'll be out there." No other time-frame was given. It's Sunday evening now and we haven't heard anything. After calling several times and getting disconnected over and over, I am told, "technicians don't work on Sunday, someone will be out tomorrow." While I'm at work. Nice.

I am NOT impressed and am looking forward to another fiber provider competing in this market. For now, we're stuck with this. 😡

WORST CUSTIMER SERVICE! Someone cut our line on a utility pole, a guy came out on Friday, found the cut but because he's not in the "infastructure" dept., he couldnt do the repair. He told us someone would be out tomorrow, (Saturday) to repair the line. We waited all day and no one showed up. I called at 4pm to find out the ETA because i knew it was getting late. The ONE PERSON who answers calls, was USELESS and so is this "company". She said the infastructure people dont work on the weekends 🤬
Seriously?!?!! So, if you lose internet on Thursday, you will not have internet till at least, MONDAY! I asked to speak to a supervisor but according to the ONE PERSON answering the phone , "That's not how their system works." This is the WORST AND MOST UNRELIABLE internet company! Stay away from this company unless you don't mind having internet for 5 days at a time 🤬🤬🤬

Anything OneSource is connected with is a ripoff and I would advise run, not walk, for the nearest competitor

Am considering this service but recently, a few field technicians came by to access our backyard to service their equipment on the utility easement. After they provided their credentials, I gave them access but asked them to ‘lock’ our yard gate behind them as we were leaving for the day. When we returned late that evening, the gate was left unlocked and open. I tried contacting this company but the provided phone number is a recorded line that doesn’t provide access to customer service. Clearly this company has a customer relations problem. I’m disinclined to purchase a plan from them.

We were supposed to get our new service installed on the 22nd of June. After getting a phone call from customer service stating that they couldn't hook it up yet due to getting into back yard. The gate is always unlocked and dogs are inside dogs. Tried to get in touch with customer service for 2 days with no luck. We may have to stay with Cox in Omaha Nebraska.

They are incompetent and corrupt in TX, stay away. If I could give a -100 I would.

I just got fiberfirst. The internet has been really good. The customer service not so much. I think they have 1 person answering phones and that is it. She is not very friendly, can u blame her? When you sign up they sell you internet for $75 a month but you have to sign up for paperless billing and autopay or it is $95. Ok hopefully u figured that out. They send u an email to start an account and you need to sign up for paperless billing and autopay. They don't really stress that you need to do that right away. Guess i signed up after the 15th which starts a billing cycle so they charged me the full amount but they took it out with autopay. So how can does it work that they took my money automaticcally and didn't give me the discount. What does autopay have to do with the billing start. She did not offer to remove the $10 and basically said "I should have known".

Installer showed up right on time and installed my service in less than an hour. I am getting 1Gb/1Gb symmetric service and have had no service disruptions. I signed up for autopay so I won't have to worry about sending in a payment. Right now, I couldn't be happier.

This company gives you a bill and expect you to pay five days later. In the extreme middle of the month even actually passed the middle of the month as if everybody gets paid every two weeks instead of monthly. It’s absolutely absurd and if you don’t use automatic payment, they charge you more. Utter jerks