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Summit Broadband Reviews – Post your Review!
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I have been around long before cable. In all of my years this has to be the most incompetent worst service provider in the state of Florida. If your condo association is thinking about switching to Summit I suggest you stay away. Service has weekly outages and customer service is no help.
This service sucks, all week problem, than again today digging all around cables , no service, this has been a week of crap,,,were at 2967 bana palm dr. In paradise palms, in kissimmee. Still no tv signal,
When Summit Broadband took over Voice Onyx, they knew NOTHING about the operations...and to this date they proven over and over that they still know NOTHING about the operations of Voice Onyx. Let's start with "technical support." I use that term loosely because for most companies it means something....but obviously not at Summit Broadband. From the 1st telephone call where they had to EMAIL technical support to today some months later where I was told to go to the trouble of going online and EMAIL a Support TICKET. Does any customer believe that email will get the job done FASTER? If you have a business suffering technical support issues and want to wait for the proper person to be emailed, please go ahead. If you are a customer and have to explain to Judy how retrieving your voicemail messages "remotely" works, by all means use Summit Broadband. If Frank tells you that Summit is in transition (a/k/a we don't know what we are doing yet.....and are not prepared to help you as a customer!), please go to Summit Broadband.
If you wish to use a technical support team that doesn't make "courtesy" calls to the customer to update you on the status, use Summit Broadband. If you own a business and have 5 days to wait for resolution of your problem, please use Summit Broadband.
When I called to let them know the "hunting" feature wasn't returning the call to my business line, they made it worse (I believe intentionally because no one can be that inanely ignorant to have the call totally not answered by the business line). Business clients could not call for over a day due to the action/inaction of technical support. When the technical support team at Summit does a test call, finds it doesn't work, and doesn't call you back like Jose did yesterday, please use Summit Broadband. When a test call could easily tell whether the phone is operating properly, and you don't do one on Friday, not Saturday, not Sunday, not Monday...and you lie and say you made a test call on Tuesday when I was holding the cell phone and no call was made....please by all means...Summit Broadband is for you!
After cancelling my service, I was due a refund that took many months to process. During this time, I spoke to no less than 17 individuals with many call backs promised and never received. Policies seemed to change during this time making refund promises go even longer. Finally, I got a check. Unfortunately, it bounced and my bank charged me a return item fee. Still waiting for a refund after many months and now my refund should be even more now that my bank charged fees due to Summit's bogus check. Company is small time and appears to be cash-strapped. Stay away if you can.
Summit has the absolute worst customer service imaginable. Assuming you get past the hour long hold times, they will not resolve the issue. I called 3 dozen times before giving up. Their favorite lie is: "We will have a supervisor call you tomorrow." No one ever calls. They are just getting rid of you, because they know they have no competent way to resolve anything. If your condo management chooses Summit, I suggest you ask what "benefits" management is getting from the deal. Check their many complaints on BBB. No one would choose them after doing any due diligence.