Spectrum, part of Charter Communications, is a major ISP in the U.S. offering high-speed internet, TV, and phone services. Known for its vast coverage and no data caps policy, Spectrum caters to both residential and business needs. Despite user experiences varying, many customers appreciate Spectrum’s reliability. Share your experience with Spectrum to guide others in their decision-making.
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I have been a Spectrum customer for over 15 years. I have their gigabyte service. After hurricane Helene, and my power was on, I was without service for five weeks. I was told I would be credited for the service I did not have, but to wait a few months. They now tell me I was not affected and I will be getting no credit. They claim they can’t look back further than 60 days. It’s only $135 but it is the principle. I had to work from wireless hotspot on my phone for five weeks.
Spectrum's internet is reliable enough, yet speed can fluctuate. Customer service is hit or miss. For the price, I'd expect more consistency.
My spectrum internet drops multiple times per day, and I pay over $200 a month for internet & cable that I can't watch or use half the time. I'm not keeping it, and for sure I can't afford it.
Too expensive, paying more than $40/mo for broadband is a rip off. The lowest plan is now over $60 per month. They have a monopoly on broadband where I live so there is no alternative. Government regulation and price control are needed. The TWC merger has not been good, should not have been allowed. Prices went up.