Summit Broadband delivers reliable, high-speed Internet access. Our network uses 100% fiber-optic power. While most cable TV companies offer limited speeds, we give you 10, 15, 25, or 50 Mb/s and in some communities we offer 100 Mb/s.
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After cancelling my service, I was due a refund that took many months to process. During this time, I spoke to no less than 17 individuals with many call backs promised and never received. Policies seemed to change during this time making refund promises go even longer. Finally, I got a check. Unfortunately, it bounced and my bank charged me a return item fee. Still waiting for a refund after many months and now my refund should be even more now that my bank charged fees due to Summit's bogus check. Company is small time and appears to be cash-strapped. Stay away if you can.
Summit has the absolute worst customer service imaginable. Assuming you get past the hour long hold times, they will not resolve the issue. I called 3 dozen times before giving up. Their favorite lie is: "We will have a supervisor call you tomorrow." No one ever calls. They are just getting rid of you, because they know they have no competent way to resolve anything. If your condo management chooses Summit, I suggest you ask what "benefits" management is getting from the deal. Check their many complaints on BBB. No one would choose them after doing any due diligence.